Welcome to the FAQ page. Below are the answers to some of the most common questions, as a new owner, you may have.

Do I need to buy the Tesla HPWC to charge my car? No. Most owners put in a standard 14-50 outlet, which is a 240v/50 amp circuit.

What advantage is there to having the Tesla HPWC? The HPWC comes with its own cable, which means you can leave the UMC that your car came with, in the trunk. Though in light of the ever increasing supercharger density, traveling with your cable is quickly becoming unnecessary.

How often do I need to rotate my tires? Despite what it says on Tesla’s website which is “every 6,250 miles or 6 months rotate your tires”, the service center will only recommend rotating the tires once the difference in tread wear between the front and rear tires is more than 2/32. In other words, even they do not go by the “…or 6 months” rule. So, just have your tire tread checked every 6,250 miles.

How long does a set of tires last? There is no easy answer to this because this depends on how you drive, does your car have all season or performance tires and which model you have. Obviously the heavier a vehicle is, the more tire wear there will be. Typically, people tend to get less miles out of their first set of tires because they are having fun with all the acceleration the car has. To get the most from your tires, don’t punch it at traffic lights/stop signs. It’s better to lean heavily on the accelerator once you are already moving. Also when slowing down, learn to ease off the accelerator versus waiting to the last minute to lift off the accelerator quickly, to get full regen. Many Model S owners get 35,000 – 40,000 miles from a set of tires. You can expect to get more miles out of your second set of tires because by then, you will have had your “fun” with the acceleration and have developed better acceleration/deceleration habits.

Do I need winter tires? The simple answer is no. If you haven’t used winter tires before, then you don’t “need” them now. However, with that said and this really applies to rear-wheel-drive cars, you will benefit from having winter tires and that is due to the torque our motors produce. AWD cars will benefit as well, but as I just mentioned, between RWD and AWD, a RWD car would see the most benefit.

Do I need to buy the lifting pucks I keep hearing about? Yes and no….. 🙂 If you are having someone that has not worked on a Tesla before, then you will need to provide them these pucks, which will assure that they position the lift arms in the correct spot. If you are looking to lift your own car, then you don’t need them because you can use a scrap piece of plywood or pine (any soft wood) to place between your floor jack and the lift point under the car.

After charging, why did my rated miles go down? As you are aware, our cars are essentially I-Pads on wheels. Upon completion of charging, the computers still need power as the car is always on standby. Meaning it is awaiting to sense your key FOB/phone and turn on immediately. So that will use up some battery power/range. Generally speaking, about 1-2 miles overnight. If using Sentry Mode, you can expect a loss of about 1 mile of range per hour due to all of the sensors and cameras being on standby.

How much range loss can I expect in the winter? Generally speaking, 30%. However, really it doesn’t matter because even with that “loss”, you will still have plenty for your typically daily driving. If you go on a road trip, it still doesn’t matter because superchargers are plentiful.

How much should I charge my car to? Simple question, complicated answer….. Without having to take up an hour of your time to read everything about our batteries and the factors affecting the longevity of the battery, do this. Charge to 90% on a daily basis and as time goes by and you develop a sense of what your travels require, step it down to 80% if you can.

Why is the Tesla app not connecting to my car? There can be a couple of different reasons. There are times when the Tesla server running the app is down and there is nothing you can do about it. Typically, you will get a server error message. Another reason is being in a bad cell area. Sometimes your app just needs a good old reset, and you can do this one of two ways. First try just closing out the app. Give it a minute and reopen it. If that doesn’t work, delete the app and reload it.

What kind of cleaning/waxing products should I use? The same exact ones you have been using on your previous cars. There is absolutely nothing special about the paint, glass or tires that requires anything other than what you have been using in the past.

For more in depth answers / tips, check out the Ownership Tip Guide.

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